Returns, refunds & cancellations.

Our promise

If a piece isn’t right for you, you can return it. Unused items in their original condition and packaging may be returned within 30 days of delivery for a refund to your original payment method. We want you to keep only what you’ll actually use.

How to start a return

1. Email us at support@synaptidehome.store with your order number and which item(s) you’d like to return.
2. We’ll reply within one business day with return instructions and a shipping label.
3. Pack the item securely in its original packaging and send it back using the label.
4. Once we receive and inspect it, we issue your refund within 5–10 business days.

Condition

Returned items must be unused and in resalable condition — clean, undamaged, and in their original packaging. Items that have been used, washed, seasoned (in the case of cast iron), or damaged after delivery cannot be refunded unless they arrived faulty. Please don’t post anything back before contacting us, as unannounced returns can’t be tracked to your order.

Return shipping

• Our error or a faulty item: we pay the return shipping in full and refund the whole amount, including original shipping.
• Change of mind: a modest return-shipping cost is deducted from your refund. Original shipping is non-refundable on change-of-mind returns.

Refunds

Refunds are issued to the original payment method within 5–10 business days of us receiving the returned item. Your bank may take a few additional days to post it. We’ll email you when the refund is sent. We do not offer cash refunds or store credit in place of a refund to the original method unless you specifically ask for store credit.

Exchanges

The quickest way to exchange for a different piece or size is to return the original for a refund and place a new order, so you’re not waiting on stock. If you’d prefer a direct exchange, email us and we’ll arrange it where the item is in stock.

Cancellations

You can cancel an order at no cost any time before it ships — email us with your order number and we’ll cancel it and refund you in full. Once an order has been dispatched it can no longer be cancelled, but it can be returned under this policy.

Damaged or incorrect items

If your order arrives damaged or we sent the wrong item, contact us within 7 days with a photo. We’ll send a replacement or a full refund, including all shipping, and cover the cost of returning the wrong item.

Items we can’t accept back

A few things can’t be returned for reasons of hygiene or because they can’t be resold once used. These are: bar soap and any personal-care item once unwrapped or used; candles that have been lit; and any item that has been used, washed, seasoned or personalised. Cast-iron cookware can be returned only if it is unused and has not been seasoned or washed, because seasoning permanently changes the surface. If you’re unsure whether an item qualifies, ask us before you use it.

How we inspect a return

When your return reaches us we check it against the condition standard above. If it arrives clean, unused and in its original packaging, we process the refund straight away. If an item shows use or damage that occurred after delivery, we’ll contact you before making a decision — we won’t simply keep the item and refuse the refund without telling you why, and we’ll return it to you if you’d prefer.

Gifts

If you received an item as a gift and want to return it, email us with the order number from the gift receipt or the buyer’s name and order date. We can issue store credit to you for the value of the returned item, or arrange a refund to the original purchaser — whichever you and the purchaser prefer.

Refund method and timing

Refunds go back to the original payment method used at checkout; we can’t refund to a different card or account. Once we’ve inspected and approved your return we submit the refund within 5–10 business days, and it then depends on your bank or card issuer how quickly it appears on your statement — usually a few additional days. We’ll email you the moment the refund is sent so you have a record.

Restocking

We do not charge a restocking fee on standard returns. The only deduction on a change-of-mind return is the return-shipping cost described above; faulty or wrong-item returns are refunded in full with no deduction of any kind.

Last updated 2 September 2026 · Governing law: State of Wyoming, USA