Talk to a real person.
Questions about an order, a material, sizing, or a return — write to us and we reply within one business day.
Shop the shelf →The fastest way to reach us is by email. We read every message and reply within one business day, Monday to Friday. Please include your order number if your question is about an existing order — it’s in your confirmation email and speeds everything up.
Customer care
30 N Gould St Ste N, Sheridan, WY 82801, United States
support@synaptidehome.store
Customer care: Monday–Friday, 9:00–17:00 Mountain Time
What we can help with
- Order status, changes and cancellations before dispatch
- Returns, exchanges and refunds within 30 days
- Material, care and dimension questions before you buy
- Damaged or incorrect items — we make these right quickly
- Wholesale and larger gift orders
Hours
Our customer-care team answers Monday to Friday, 9:00–17:00 Mountain Time. Messages sent over the weekend or on a US public holiday are answered on the next business day. Orders can be placed on the website at any time.
Business address
Synaptide LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. This is our registered business address; returns are handled through the address on the return instructions we send you, not this one — please write to us first so we can start the return and give you the correct label.