Shipping policy.

Where we ship

We ship to all 50 US states and DC. We do not currently ship internationally or to freight-forwarding addresses. All prices are in US dollars.

Processing time

Orders are packed and dispatched from our US fulfilment point within one to two business days of being placed. Orders placed on a weekend or US public holiday begin processing on the next business day. During occasional busier periods processing may take an extra day; if anything is delayed we’ll email you.

Carriers, transit time and cost

We ship by USPS and UPS. Typical transit time is two to five business days after dispatch, depending on your distance from our fulfilment point. A flat shipping rate is shown in your cart before you pay, and orders above the free-shipping threshold shown at checkout ship at no charge.

Tracking

When your order ships you’ll receive an email with a tracking number and a link. Please allow up to 24 hours for the first scan to appear after you receive the notification.

Delivery problems

• Damaged in transit: tell us within 7 days of delivery with a photo of the item and packaging, and we’ll replace or refund it.
• Lost in transit: if tracking stalls or a parcel is marked delivered but you don’t have it, contact us and we’ll open a carrier investigation and make it right.
• Wrong address: please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we’ll reship once the address is corrected; a second shipping charge may apply.

Order cut-off and business days

Orders placed before 12:00 noon Mountain Time on a business day generally begin processing that same day; orders placed after that, or on a weekend or US public holiday, begin on the next business day. “Business days” are Monday to Friday, excluding US federal holidays. The transit times above are estimates provided by the carriers and are counted from dispatch, not from when you place the order.

PO boxes and military addresses

We can ship to PO boxes and to APO/FPO/DPO military addresses via USPS. Transit times to these destinations can be longer than the standard estimate, and tracking updates may be less frequent; please allow additional time before treating a parcel as delayed.

Sales tax

Where we are required to collect US state or local sales tax, it is calculated on the order and shown at checkout before you pay, based on your shipping address. The price you confirm at checkout is the full price including any tax.

Split shipments and backorders

Occasionally an order containing several pieces may ship in more than one parcel — for example if one item is finishing a fresh production run. If that happens we’ll tell you, you won’t be charged any extra shipping for the split, and each parcel is tracked separately. If an item is temporarily out of stock after you order, we’ll contact you with the option to wait, swap it, or receive a refund for that item.

Address accuracy

You are responsible for entering a correct, complete shipping address. We’re not able to redirect a parcel once it’s in the carrier’s hands, so please double-check your address — including apartment or unit numbers — before you pay. If you spot a mistake immediately after ordering, email us straight away and we’ll correct it if the order hasn’t shipped.

Questions

Last updated 2 September 2026 · Governing law: State of Wyoming, USA